FAQ - frequently asked questions

Get answers to your questions regarding accommodation in Copenhagen and see how easy you save money by staying in our Copenhagen apartments :-)

Click on a question and get the answer

How to order?
1. Search for your requested traveldates.
2. Choose apartment and make a booking.
3. Confirm your booking by paying the prepayment online and receive an instant confirmation. The Balance is paid at arrival or prior to arrival due to the rent conditions.

Booking deadline is 7 days prior to arrival (Danish time).

Check out all Copenhagen apartments here. Perfect for weekend breaks, business trips and holiday/vacation.
Can I order by phone, by letter or fax?
No, our aim is to give you the lowest possible price for your Copenhagen stay. We have no expensive call centres so we can pass on these savings to you when you book online :-)
Can we bring a pet?
No, unfortunately pets are not allowed in any of the apartments.
What is your booking deadline?
Since we are dealing with private rentals we need a litte time to handle your booking, at least 7 days prior to the requested arrival (Danish time).

If you need to make a last minute booking (under 7 days to arrival) we can recommend a hotel apartment:
See hotel apartments
Is it possible to make a booking after August 2016?
The calendar for all apartments are opened for bookings 10 months ahead. Currently until the end of August 2016.

If you need to make a booking after this date now we can recommend a hotel apartment:
See hotel apartments
What is the age limit for children?
Children are under the age of 18 years. Children under 3 years are free of charge and are not counted in when searching. Please notice that you will have to bring a childrensbed etc. if the apartment doesn't provide this and the enfant/s can't sleep in a bed for adults.
Can you help me with baby equipment rental?
No worries, you can easily rent a stroller, pram, baby carrier etc. at our trusted partner rentapram.dk. If you order delivery at the apartment address the company will deliver at arrival and pick up the equipment at departure.
What's the apartment rent?
You will instantly see the total price incl. VAT when making a search. The rent depends on the number of guests staying.
What type of apartments can be booked?
It's privately owned apartment unless otherwise specified in the rent conditions. You have the rental agreement directly with the owner.

It's also possible to book a hotel apartment, and you can see the hotel apartment list here.
How to pay?
The total price incl. VAT is paid in 2 steps:
1. You confirm your booking by paying the prepayment online.
2. You pay the balance later either in cash upon arrival or prior to arrival due to the rent conditions.
Which cards do you accept?
You can pay the prepayment with MasterCard, Maestro, Visa, Visa Electron, JCB, Union Pay, American Express or Danish Dankort.
Danish Nets (Payment Business Services) charges a small card fee depending on credit/debit card type.
In what currencies can I pay?
All amounts are paid in Danish Kroner (DKK).
Can we pay the balance with card at arrival?
The balance is either paid in cash or by bank transfer. This is coordinated with the home owner after booking.
What about security deposit?
The security deposit stated under the rent conditions is either to be paid in cash at arrival or by bank transfer to Lessor, and will be refunded at departure. The security deposit is to ensure payment for any damages that may occur. But hopefully this is not needed.
What's the cancellation policy?
In case you change your mind within 3 days after receiving your Booking Confirmation and need to cancel, you will get your prepayment back and the balance is canceled.

For most apartments the balance is also canceled in case you cancel later but please check if something specific is stated in the apartments rent conditions.
Can you assist with accommodation in other cities?
If you're planning to visit other cities on your European tour we can recommend comparing vacation apartments on Stayso.com
How do you define a bedroom?
The website follows the international holiday apartment standard defining each room with sleeping arrangements as a bedroom.
Is it possible for 1 person to stay in a flat?
Yes, it's possible :-)
What if we are a different number of people staying in the same apartment?
The apartment is always booked for the total amount of guests that we will have to prepare for. If one or more guests arrive later or leave earlier, you will have to order the apartment for all guests in the requested period.
Can we bring mattresses for additional people?
No, it is only the number of persons agreed upon that can stay in the apartment. Under each apartment description you can see how many guests it is suitable for.
Can we see the apartment before booking?
Due to private rental none of our home owners have time to show the apartments before booking. We do our best to ensure that all descriptions and pictures show the apartments as accurate as possible.
Can I stay for e.g. 3 months?
No, all apartments are shortterm rentals between 2 nights to 4 weeks. That's our concept with vacation rentals. Of course you're welcome to make several accommodation bookings to get the nights needed.
Can I stay 1 night?
No, all apartments are shortterm rentals between min. 2 nights to max. 4 weeks.
Do you rent to companies?
Yes, you're welcome to write a company name along with your contact information when making a reservation or booking. You will recieve an online payment receipt/invoice for your accounting after booking.
When can we arrive?
Arrival and departure times are typically agreed one week prior to arrival directly with the owner. You are of course welcome to contact the owner directly after booking to make the arrangements.
Key exchange?
Along with your email confirmation you will receive all details regarding your stay. You will also be notified about arrival, key exchange etc. Typically, the owner will introduce you to the apartment when you arrive and get the keys.
How about cleaning?
Please leave the apartment in same proper and clean condition as when you arrived according to the rent conditions. Some owners offer final cleaning, please check option and price with the owner after booking.
What is Instant Booking?
No need for waiting for inquiries to the approved - you receive an instant confirmation once you make a booking.
Easy like hotel bookings.
How about smoking?
Smoking is not allowed in any of the apartments.
Is there a lift in the apartment?
Under each apartment description you can read more about the amenities and if there is a lift in the building. However, it is extremely rare to find lifts in the old properties in downtown Copenhagen.
Are the apartments accessible in a wheelchair?
Unfortunately it's rather difficult to get around in the apartments in a wheelchair as most Copenhagen apartments are located in old buildings with many stairs and without lifts or other facilities for disabled persons.
What about linen and towels?
Linen and towels (as well as duvets and pillows) are included in the rent in most apartments.
If an apartment for some reason doesn't provide this, you can easily see it on the amenities list in the apartment description.
Can I sign up with my own apartment?
Yes, if you have an apartment in Copenhagen incl. a permanent address in Denmark you can read more about our concept here (in Danish): Udlejning lejlighed KÝbenhavn
Which sightseeing can you recommend in Copenhagen?
Copenhagen offers a lot of great tourist attractions such as The Little Mermaid, The Royal Palace Amalienborg, the freetown of Christiania, canal tours etc. We've made it easy for you to check out all the sightseeing tours and order tickets online here:
Copenhagen Sightseeing
Do I receive an invoice?
Yes, of course. You can see/print your invoice for the prepayment at online booking, and you also receive a copy on email.

The balance is paid directly to the owner. Your Booking Confirmation contains all payment details and amounts, and this works as your balance payment receipt. In case you need a special receipt for the balance please ask the owner after booking.
How to contact all-copenhagen-apartments.com?
If you have any questions you can't find the answer to you're of course welcome to write to contact(a)all-copenhagen-apartments.com. You can read more about us here.

all-copenhagen-apartments.com is the English version of ferieboligkbh.dk